Speech Analytics Market Analysis, Size, Trends To 2020: Grand View Research, Inc.

The speech analytics market is witnessing a significant growth due to rising adoption of the speech analytics tools across the Business Process Industry (BPO) industry. Introduction of advanced technological tools enables organizations to take action on unstructured data acquired from customer interactions, thereby enhancing customer experiences, and gaining a competitive advantage. The technology works on three approaches, direct phase recognition, phonetic recognition and Large Vocabulary Continuous Speech Recognition (LVCSR). The technology is used across several sectors, including healthcare, retail, IT & Telecom, and Banking and Financial Services (BFSI), which is expected to drive market demand over the forecast period.
http://www.grandviewresearch.com/industry-analysis/speech-analytics-market